Refund policy

You may request a return within 7 calendar days after your order is delivered.

Return eligibility

To qualify for a return, the item must be:

• unused, unworn, and unwashed;

• free from odors, stains, pet hair, makeup, damage, or other signs of use;

• returned with the original tags, accessories, and packaging; and

• in a condition suitable for resale.

Items that do not meet these conditions may be refused or may receive a reduced refund where permitted by law.

Items that cannot be returned

• items marked Final Sale at the time of purchase;

• gift cards;

• personalized or made-to-order items, if offered;

• items damaged through wear, washing, misuse, alteration, or improper care; and

• any item that cannot be accepted for health, hygiene, or legal reasons, as stated on the product page.

These exclusions do not limit rights that cannot be excluded under applicable consumer law.

How to request a return

1. Email support@leoxawalk.com within 7 calendar days after delivery. Include your order number, the item you want to return, and the reason for the request.

2. If the item is damaged, defective, or incorrect, include clear photos of the item, packaging, and shipping label.

3. Wait for return approval and instructions. Do not mail an item to the warehouse before receiving authorization.

4. Package the approved item securely and follow the return instructions provided by our support team.

Return address

Leoxa Returns
11010 Juniper Ave
Fontana, California 92337
United States

This address accepts authorized returns only. Unapproved packages, walk-in returns, and cash-on-delivery shipments may be refused.

Return shipping

For a change of mind, sizing choice, or other non-defective return, the customer is responsible for return shipping costs. We recommend using a tracked service and keeping the receipt until the return is completed. Leoxa is not responsible for a return package until it is received at the authorized return address.

If we confirm that an item arrived damaged or defective, or that we shipped the wrong item, Leoxa will provide return instructions and cover reasonable authorized return shipping costs.

Refund amount

Approved refunds cover the purchase price of the eligible returned item and any applicable tax. Original shipping charges are not refundable unless the return is caused by a confirmed damaged, defective, or incorrect item.

Refund processing

After the authorized return arrives, we inspect it and normally complete our review within 5 business days. If approved, the refund is issued through PayPal to the original payment method. We will email you when the refund has been submitted.

After Leoxa issues the refund, PayPal, your bank, or your card issuer controls when the funds appear. Some refunds complete within several business days, while card refunds can take longer depending on the issuer.

Damaged, defective, or incorrect items

Contact us within 7 calendar days after delivery. Keep the product and all packaging while we review the issue. We may request additional photos or information before approving a replacement or refund. Do not discard or return the item until we provide instructions.

Cancellations and refused deliveries

A return request is not the same as an order cancellation. Review our Shipping Policy for cancellation requests before shipment. Packages refused at delivery or returned because of an incorrect or incomplete address may be subject to the actual shipping and return costs incurred, where permitted by law.

Questions? Email support@leoxawalk.com, call +86 19355272735, or use our online chat.