Shipping policy

This policy explains how Leoxa processes and ships orders to U.S. delivery addresses. Standard shipping is free. Optional paid shipping methods are calculated per item, and the total shipping charge is shown at checkout based on the items in the order and the available service.

Order processing

Orders are normally processed within 24–48 hours on business days after payment is confirmed. This is generally 1–2 business days. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit time. The estimated delivery window begins after the order has been processed and handed to the carrier.

U.S. shipping options

Shipping method	Estimated transit time	Rate
Standard Free Shipping	6–12 business days	Free
USPS Economic Shipping	7–10 business days	$12 per item
FedEx Standard Shipping	5–7 business days	$18 per item
DHL/UPS Expedited Shipping	3–5 business days	$30 per item

Standard Free Shipping has no shipping charge. USPS Economic Shipping, FedEx Standard Shipping, and DHL/UPS Expedited Shipping are optional paid services charged per item. The total paid shipping charge is displayed at checkout. Transit times are estimates, not guaranteed delivery dates. The carrier used for the DHL/UPS Expedited option may be selected based on the destination and service availability.

Estimated delivery time

Your estimated total delivery time is the 1–2 business-day processing period plus the transit estimate for the shipping method selected at checkout. Carrier scans, remote destinations, weather, service disruptions, customs or security checks, and incorrect addresses can cause delays outside Leoxa’s reasonable control.

Tracking

When tracking is available, we send the tracking number to the email address provided at checkout after the order ships. Tracking can take time to update after the carrier receives the package.

Shipping addresses

Please review your name, street address, apartment or unit number, city, state, ZIP code, email address, and phone number before submitting your order. Contact support@leoxawalk.com as soon as possible if you notice an error. We cannot guarantee changes after processing or shipment has begun.

We do not ship to:

· Alaska or Hawaii

· U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)

· Military addresses (APO, FPO, DPO)

· P.O. Boxes (due to carrier restrictions)

Delays and unavailable items

If we learn that we cannot ship your order within the processing time stated above, we will contact you with an updated estimate and provide the option to accept the delay or cancel the affected unshipped item for a refund to the original payment method.

Delivered, missing, or damaged packages

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, building staff, and the carrier before contacting us. If a package arrives damaged, keep the packaging and contact support@leoxawalk.com promptly with your order number and clear photos.

Order changes and cancellations

Contact us immediately if you want to request a change or cancellation. We will try to help, but we cannot guarantee changes or cancellations after an order enters processing or has shipped.