Fit & Sizing Questions
How do I choose the right size?
Measure your dog’s front and back paws while standing, then compare the larger measurement with our Size Guide.
Should I choose by paw width or weight?
Choose by paw width first. Weight is only a reference because dogs with the same weight may have different paw shapes.
What if my dog is between two sizes?
Choose the larger size for comfort, especially if your dog has wide paws, fluffy paws, or longer claws.
Do front and back paws need different sizes?
They can. Measure all four paws and choose the size that fits the larger paw measurement.
Which breeds usually wear Leoxa dog shoes?
Small to medium dogs such as Yorkies, Maltese, Pomeranians, Bichons, Shiba Inu, Corgis, and Cocker Spaniels may be a fit. Always measure first.
Low-top or mid-top: which should I choose?
Low-top feels lighter and more flexible. Mid-top offers more coverage and a steadier wrap for dogs who need extra support.
Product & Walking Questions
Are Leoxa dog shoes made for city walks?
Yes. Leoxa is designed for sidewalks, parks, pavement, coffee runs, errands, and everyday neighborhood walks.
Are the shoes waterproof?
No. Leoxa dog shoes are designed for breathable everyday walks, not wet trails, deep snow, mud, or hiking.
What makes the sole breathable?
The airflow sole design helps air move around the paw while keeping the shoe lightweight for daily walking.
Will my dog need time to adjust?
Many dogs need short practice sessions. Start indoors for a few minutes, then try short outdoor walks.
Will the shoes stay on?
A proper size and secure adjustment help the shoes stay in place. If the shoe twists or slips, recheck the size and fit.
Can my dog wear them on hot pavement?
Our dog shoes are suitable for walking on hot pavement. They create a protective barrier between your dog’s paws and scorching ground to prevent burns and discomfort.
Orders, Shipping & Returns
Where do you ship?
Leoxa is built for U.S. customers. For the latest available shipping areas, check the Shipping Policy at checkout.
How long does shipping take?
Delivery time depends on your selected shipping method and destination. Standard Shipping normally takes 5–8 business days, while Express Shipping takes 3–5 business days at an extra cost. For full details, please refer to our Shipping Policy page.
Can I change my order after placing it?
Contact us as soon as possible. If the order has not been processed yet, we will do our best to help.
What if I ordered the wrong size?
Review the Return and Refund Policy, then contact us with your order number and the size issue.
How do I start a return?
Use the Contact Us page and include your order number. The support team will guide you through the next step based on the return policy. For more details, review the Return and Refund Policy.
Which payment methods do you accept?
We support PayPal as our available payment method. For more details, review the Payment Method.
