This Privacy Policy explains how Leoxa collects, uses, discloses, and protects personal information when you visit leoxawalk.com, shop with us, contact customer support, use online chat, or otherwise interact with our services.
Leoxa is operated by Hefei Wanjiang E-commerce Co., Ltd. In this policy, “Leoxa,” “we,” “us,” and “our” refer to Hefei Wanjiang E-commerce Co., Ltd.
1. Personal information we collect
Depending on how you interact with us, we may collect:
• Contact and account information: such as your name, email address, phone number, billing and shipping addresses, and account login information.
• Order and commercial information: such as products viewed, items placed in your cart, purchases, returns, refunds, order history, discounts, and transaction details.
• Payment-related information: such as payment status, transaction identifiers, and limited billing information received from PayPal. PayPal processes payment credentials under its own privacy terms.
• Device and usage information: such as IP address, browser, device type, operating system, cookie identifiers, pages viewed, searches, clicks, cart activity, referring URLs, approximate location, and interactions with our store and advertisements.
• Communications: such as emails, online chat messages, phone inquiries, return requests, survey responses, reviews, photos, and other content you send us.
• Marketing preferences: such as email subscription status, advertising choices, cookie consent, and interaction with marketing messages.
• Fraud and security information: such as signals used to verify transactions, protect accounts, prevent abuse, and investigate suspected fraud or policy violations.
2. How we collect information
• directly from you when you place an order, create an account, contact us, use online chat, submit a return request, sign up for marketing, or provide content;
• automatically through cookies, pixels, tags, local storage, and similar technologies when you use our site;
• from service providers and partners, including Shopify, PayPal, shipping carriers, fulfillment providers, customer-support tools, fraud-prevention services, analytics providers, and advertising partners; and
• from publicly available sources or social platforms when you interact with our public pages, subject to the platform’s settings and policies.
3. How we use personal information
• provide, process, fulfill, ship, track, and support orders;
• process payments, refunds, returns, and account requests;
• communicate about orders, customer service, policies, security, and store updates;
• operate, personalize, analyze, and improve our site, products, services, and customer experience;
• send marketing where permitted and manage your marketing choices;
• measure advertising, understand campaign performance, and show relevant advertising;
• detect and prevent fraud, abuse, security incidents, and illegal activity;
• comply with legal, tax, accounting, regulatory, and contractual obligations; and
• establish, exercise, or defend legal claims and enforce our policies and agreements.
4. How we disclose personal information
We may disclose personal information to:
• Shopify: which hosts and powers our online store and processes information to provide ecommerce and related services.
• PayPal: which processes payments and may offer PayPal account or guest card checkout.
• Fulfillment, warehouse, and delivery providers: to pick, pack, ship, track, deliver, and process authorized returns.
• Customer-support and communications providers: including online chat, email, account, and notification services.
• Analytics and advertising partners: including services such as Google and Meta, to measure traffic and advertising, understand interactions, and provide advertising subject to applicable consent and opt-out rights.
• Professional and legal advisers: including accountants, auditors, insurers, consultants, lawyers, and other advisers.
• Authorities and other parties for legal reasons: when required by law or reasonably necessary to protect rights, safety, security, property, users, or the public.
• Business transaction parties: in connection with a merger, financing, acquisition, reorganization, sale of assets, insolvency, or similar transaction.
5. Cookies, analytics, and advertising
We and our providers use cookies and similar technologies for essential store functions, preferences, analytics, fraud prevention, and advertising. Where required, we ask for consent before using non-essential technologies. You can use our cookie banner or privacy settings to manage available choices.
Our use of advertising and analytics technologies may be treated as a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws, even when no money is exchanged. Where applicable, you can opt out through the “Your Privacy Choices” link in our footer. We also process recognized opt-out preference signals, such as Global Privacy Control, where required by law and supported by our store settings.
6. Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide and improve its platform and consumer services. Shopify may also process information for its own purposes as described in the Shopify Consumer Privacy Policy and its privacy controls. You can learn more at privacy.shopify.com and shopify.com/legal/privacy/consumers.
7. PayPal
Payments are processed by PayPal. When you choose PayPal or PayPal guest checkout, PayPal collects and processes payment and identity information under its own privacy policy and user terms. Leoxa does not control PayPal’s account, eligibility, fraud, or verification decisions.
8. Marketing choices
You can unsubscribe from promotional emails by using the unsubscribe link in the message. We may still send non-promotional messages about orders, returns, security, policy updates, and customer service. Cookie and advertising choices can be managed through our cookie banner and the “Your Privacy Choices” link, where available.
9. Your privacy rights
Depending on where you live and subject to applicable exceptions, you may have the right to request access, correction, deletion, or a copy of personal information; opt out of sale, sharing, or targeted advertising; limit certain uses of sensitive personal information; withdraw consent; or appeal a decision concerning a privacy request.
To submit a request, email support@leoxawalk.com and state “Privacy Request” in the subject line. Describe your request and the state or country where you live. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification. We will not unlawfully discriminate against you for exercising an applicable privacy right.
10. U.S. state privacy notice
During the preceding 12 months, we may have collected the following categories of personal information: identifiers; customer-record information; commercial information; internet or electronic-network activity; approximate geolocation derived from IP address; audio, electronic, or visual information you submit; and inferences used for analytics or marketing. We may disclose these categories to the service-provider and partner categories described above for business and commercial purposes.
We do not knowingly use sensitive personal information to infer characteristics about you. Our advertising-cookie practices may constitute sale or sharing under certain state laws. Applicable residents can use “Your Privacy Choices” or a recognized opt-out preference signal to submit an opt-out request.
11. International data transfers
Leoxa is operated by a company located in China and uses service providers, a return warehouse, carriers, and technology providers located in the United States and other countries. Personal information may therefore be processed outside your state, province, or country, where privacy laws may differ. Where required, we use legally recognized safeguards for international transfers.
12. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, tax and accounting requirements, dispute resolution, and enforcement of agreements. Retention periods vary depending on the type of information, legal obligations, and operational needs.
13. Data security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
14. Children’s privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as required by law.
15. Third-party links
Our site may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
16. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, practices, technology, or legal requirements. We will post the revised version with a new “Last updated” date. Where required, we will provide additional notice or obtain consent.
17. Contact us
Hefei Wanjiang E-commerce Co., Ltd.
Customer support: support@leoxawalk.com
Phone: +86 19965222295
Online chat: available on leoxawalk.com
Registered address: Office 2-Commercial 01, Building B1, Hechang Yuefu Garden, Intersection of Fanhua Avenue and Hengshan Road, Economic Development Zone, Feixi County, Hefei City, Anhui Province, China