Shipping Policy
Last Updated: July 1, 2026
At Leoxa, we want your shopping experience to be clear and simple. This Shipping Policy explains our shipping options, delivery estimates, tracking, and what to do if you need help with your order.
Shipping Area
Leoxawalk.com currently ships orders to addresses in the United States.
Please make sure your shipping address is complete and accurate before placing your order.
Shipping Options
We offer the following shipping options:
| Shipping Method | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | Free | 5–8 business days |
| Express Shipping | $20 | 3–5 business days |
Business days do not include weekends or public holidays.
Free Standard Shipping
We offer free standard shipping on all orders placed on Leoxawalk.com.
There is no minimum order amount required for free standard shipping unless otherwise stated on a promotion page.
Express Shipping
Express shipping is available for customers who want faster delivery.
Express shipping costs $20 and the estimated delivery time is 3–5 business days.
Express shipping availability may depend on your delivery address, carrier service area, weather, holidays, and other carrier-related conditions.
Order Processing
After your payment is confirmed, we will prepare your order for shipment and send you a shipping confirmation email once tracking information is available.
Shipping estimates begin after the order has been shipped. Delivery times are estimates and may vary due to carrier delays, holidays, weather, address issues, or other circumstances outside our control.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
You can use the tracking number to follow your package through the carrier’s website.
If you have not received tracking information or need help with your shipment, please contact us at support@leoxawalk.com.
Incorrect or Incomplete Shipping Address
Please review your shipping address carefully before completing your order.
If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, the customer may be responsible for reshipping fees, return shipping fees, or carrier-related charges.
If you notice an address mistake after placing an order, please contact us as soon as possible at support@leoxawalk.com. We will do our best to help if the order has not yet been shipped.
Lost, Delayed, or Missing Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If the tracking status has not updated for several business days or your package appears to be lost, please contact us at support@leoxawalk.com with your order number.
We will help review the situation and work with the available tracking information to support your case.
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for the original shipping cost, return shipping cost, and any additional carrier fees.
Refunds for refused or undeliverable packages will be handled according to our Return & Refund Policy after the package is returned and inspected.
Shipping Fees and Refunds
Standard shipping is free for orders placed on Leoxawalk.com.
Express shipping fees are non-refundable unless the issue is caused by our error or a confirmed shipping-related problem that qualifies for support.
For return-related shipping costs, please review our Return & Refund Policy.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
- Customer Support: support@leoxawalk.com
- Phone: +86 19355272735
- Online Chat: Available on Leoxawalk.com
Company Information
Company Name: Hefei Wanjiang E-commerce Co., Ltd.
Business Address:
Office 2-Commercial 01, Building B1, Hechang Yuefu Garden, Intersection of Fanhua Avenue and Hengshan Road, Economic Development Zone, Feixi County, Hefei City, Anhui Province, China
U.S. Warehouse / Return Address:
11010 Juniper Ave, Fontana, California 92337, United States